Pixel1 Privacy Policy — Our Commitment to Protecting Your Information

Pixel1 collects various types of information in order to provide its services. This data falls into two main categories — information you provide directly and information collected automatically.

Information Provided Directly by You:

• Full name, date of birth, and gender
• Email address and mobile number
• Home address and nationality
• National ID, passport, or driving licence number (for KYC verification)
• Payment-related details such as bKash/Nagad number
• Account settings and preferences

Automatically Collected Information:

• IP address and device information
• Browser type and operating system
• Time spent on site and pages visited
• Betting activity and transaction history
• Information collected through cookies and similar tracking technologies

Pixel1 collects your data through several methods. It is important that you have a clear understanding of each:

• Registration form: The information you provide when creating your account.
• KYC Verification Process: Documents submitted for identity verification.
• Transaction Activity: Collected automatically from deposit, withdrawal, and betting activity.
• Customer Support: When contacting us via email or live chat.
• Cookies & Analytics: Automatically collected while browsing the site.
• Third-party verification provider: For legal identity verification purposes when required.

At every step of data collection, you are informed why the information is needed and how it will be used. Pixel1 never collects additional data without your consent.

Pixel1 uses your data only for specific, legitimate purposes. The reasons we process your information:

You can unsubscribe from promotional emails or SMS at any time. However, transactional and security notifications will always be sent as they are an essential part of the service.

Pixel1 does not sell your personal information to any third party. However, limited information may be shared in certain circumstances:

• Payment service provider: For payment processing with bKash, Nagad, Rocket, and similar services — only the data necessary to complete the transaction is shared.
• Identity verification providers: For legal verification as part of the KYC process.
• Regulatory Authority: At the request of government or regulatory authorities due to legal obligations.
• Law enforcement agencies: When required by a court order or investigation.
• Technology partners: Limited technical data necessary for platform operation.

Pixel1 uses cookies and similar technologies on its website to enhance your browsing experience. We use four types of cookies:

• Essential cookies: These are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional cookies: Used to remember your language preference, theme settings, and other personalizations.
• Analytics cookies: Helps us understand which pages are visited most and where issues occur. This data is completely anonymous.
• Marketing cookies: To show you relevant offers based on your preferences. These can be turned off.

You can manage cookies at any time through your browser settings. However, disabling certain cookies may limit some features of the site.

Pixel1 does not retain your data longer than necessary. Retention periods are defined by data type:

• Account information: For the duration of an active account and up to 5 years after closure (as required by law).
• Transaction records: 7 years from the date of the last transaction, in accordance with financial regulations.
• KYC documents: 5 years from the date of verification.
• Communication records: Support tickets and chat logs for up to 2 years.
• Analytics data: In anonymized form, for a maximum of 26 months.

Once the designated retention period expires, your data is securely deleted or fully anonymised. Where legal obligations require us to retain certain data for longer, you will be informed.

As a pixel1 user, you have several important rights regarding your personal information:

• Right to Access: You can find out what information pixel1 holds about you and how it is being used.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: You may request the deletion of your data under certain circumstances.
• Right to restrict processing: You can restrict how your data is used for specific purposes.
• Right to Data Portability: You can export your data in a machine-readable format.
• Right to Object: You may object to your data being used for marketing or profiling purposes.

Pixel1 is exclusively for users aged 18 and above. We never knowingly collect personal data from minors.

• Age verification is mandatory at the time of registration.
• Additional proof of age may be requested in cases where there is reasonable doubt.
• If an underage account is detected, it will be suspended immediately and all associated data will be deleted.

Pixel1 may update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will reflect the change.
• For significant changes, a notification will be sent to your registered email.
• You may be asked to consent to the updated policy upon logging in.

We recommend checking this page periodically. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

For any questions, requests, or complaints regarding the Privacy Policy, please reach out to us through the following:

• Email: support@pixel1.app
• Live chat: Log in to the platform and start a live chat directly.
• Response time: Responses are typically provided within 24–48 hours.

We take every complaint seriously and are committed to ensuring a fair resolution. Respecting your privacy is a core responsibility at Pixel1.