Pixel1 Terms and Conditions — The Complete Guide

By accessing or using pixel1 (pixel1.app), you are considered to have fully accepted these Terms and Conditions. They form a legally binding agreement between pixel1 and the user.

The Pixel1 platform is operated for entertainment purposes only. All services provided here are conducted under an international gaming license and regulated by the relevant authorities.

Pixel1 reserves the right to modify these terms and conditions at any time without prior notice. Continued use of the site after any changes are published will be considered acceptance of the updated terms.

To open an account with Pixel1, you must meet the following requirements:

• You must be 18 years of age or older to register.
• All information provided must be truthful, accurate, and complete.
• Each individual may only open one account.
• A valid email address and mobile number must be provided at the time of registration.
• Registration is not permitted from countries where online gaming is prohibited by law.

After registration, pixel1 may request KYC documents for identity verification at any time. Withdrawals may be put on hold until verification is complete. Required documents may include a national ID card, passport, or driving licence.

Users are solely responsible for keeping their account password and login credentials confidential. Pixel1 will not be held liable for any losses resulting from unauthorized third-party access.

Pixel1 supports transactions through Bangladesh's popular mobile banking services — bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

• Minimum deposit: BDT 200.
• Maximum daily deposit: determined by your account tier.
• Minimum withdrawal: ৳500.
• Withdrawal processing time: typically 24–72 hours.
• KYC verification must be completed before withdrawals can be processed.

If a deposit fails or funds are not credited to your account for any reason, contact our support team immediately. Claims submitted more than 24 hours later may take longer to process. Pixel1 does not charge any transaction fees; however, your bank or mobile banking provider may apply their own charges.

Pixel1 regularly offers a variety of bonuses and promotional deals. Each offer comes with its own specific terms, which are outlined in the offer details. The general bonus policy is as follows:

• The welcome bonus applies to your first deposit only.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Wagering requirements are generally 30–40 times the bonus amount.
• Wagering must be completed within a specified time period after claiming a bonus.
• Any attempt to claim bonuses through multiple accounts or fraudulent means will result in the bonus being cancelled.

Pixel1 reserves the right to modify, suspend, or cancel any bonus offer at any time. Members will be notified through appropriate channels if the terms of an active offer change.

Before placing a bet on Pixel1, please familiarize yourself with the following general rules:

• Once a bet is confirmed, it cannot be changed or cancelled.
• Bets placed before an event begins will be treated as pre-match bets.
• Odds in live betting can change at any moment.
• If a match is cancelled or does not take place, the stake for the relevant bet will be refunded.
• If a bet is placed at an incorrect price due to a technical error, Pixel1 reserves the right to void that bet.
• Separate rules apply to system bets and single bets.

Betting limits are set individually for each market and event. For high-value bets, pixel1 may impose maximum stake limits as part of its risk management practice. pixel1 is committed to fair play at all times, and any bet found to involve odds manipulation or match fixing will be voided.

Pixel1 places responsible gaming at the top of its priorities. We believe gaming should be a form of entertainment — not a solution to financial problems. To support this, our platform includes a number of protective features:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Limit: Set a maximum time limit for each session.
• Cooling-Off: Take a break for anywhere between 24 hours and 30 days.
• Self-Exclusion: Temporarily lock your account for a set period of time.

Pixel1 takes the protection of users' personal data very seriously. Information provided during registration is used solely for identity verification, payment processing, and service improvement.

• Your personal information is never sold to any third party.
• Information may be shared at the request of regulatory authorities.
• All data is protected by 256-bit SSL encryption.
• Contact support to view or delete your data.

For more details, visit our Privacy Policy Read.

Pixel1 may suspend or close an account without notice under any of the following circumstances:

• Registering with false information or committing KYC fraud.
• Creating or operating multiple accounts.
• Misuse of the bonus system or violation of its terms.
• Suspicion of money laundering or fraud.
• Threats, harassment, or abusive behavior.
• Repeated violations of the rules.

Pixel1 will not be held liable in the following circumstances:

• If a bet is lost due to internet disconnection or a technical issue.
• If an account is compromised due to third-party access.
• Service disruptions caused by unforeseen events (force majeure), such as natural disasters or server attacks.
• Any betting losses resulting from the user's own decisions.

Pixel1 is always committed to maintaining a safe, stable, and fair platform. If you ever run into an issue, our support team is on hand to help.

If you have a complaint or dispute, please follow the steps below:

• Step One: Contact our support team via live chat or email (support@pixel1.app) with full details.
• Step Two: If your issue is not resolved by support within 48 hours, escalate it to senior management.
• Step Three: If both parties cannot reach an agreement, the matter will be referred to a neutral third-party arbitration body for resolution.

For any questions regarding these Terms and Conditions, contact us at support@pixel1.app. We're always here to help.